Shipping policy
Processing Time
Orders are processed within 1–2 business days of payment confirmation. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.
Orders placed on weekends or public holidays are processed the next business day.
Shipping Rates
- Free standard shipping on all orders over $25.
- Orders under $25: flat $4.95 standard shipping.
- Express shipping options are available at checkout for faster delivery.
Delivery Times
We ship worldwide from our fulfilment partner. Estimated delivery times below apply once your order has been dispatched.
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 days |
| United Kingdom | 7–10 days |
| Canada | 7–11 days |
| Australia / New Zealand | 7-12 days |
| Europe | 7–12 days |
| United Arab Emirates | 7-12 days |
Delivery times are estimates in calendar days and may vary slightly depending on local customs processing and carrier volumes. During peak periods (Black Friday, Christmas) add 2–3 additional days as a buffer.
Tracking
Every order includes full tracking. Your tracking link will be emailed to you once dispatched. Allow 24–48 hours for tracking information to update after you receive your confirmation.
If your tracking hasn't updated after 5 days, contact us at hello@nocturnn.com and we'll investigate immediately.
Customs & Duties
Orders shipped internationally may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total.
We are not responsible for delays caused by customs clearance. If you're unsure about duties in your country, we recommend checking with your local customs office before ordering.
Lost or Delayed Orders
If your order hasn't arrived within 15 days of your shipping confirmation email, contact us at hello@nocturnn.com. We'll track it down and make it right — either a replacement or a full refund, your choice.
Wrong Address
Please double-check your shipping address at checkout. We process orders quickly and cannot guarantee changes once an order is placed. If you've made an error, email hello@nocturnn.com within 2 hours of purchase and we'll do our best to catch it.
Questions?
Email us at hello@nocturnn.com and we'll get back to you within 1 business day.