Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days.
After dispatch, estimated delivery is 7–10 days to the United States, 5–8 days to the United Kingdom, and generally worldwide 7–12 days.
Delivery times are estimates and may vary during peak periods or customs processing. Standard shipping is free worldwide.
Do you provide tracking?
Do you provide tracking?
Yes. You'll receive a tracking link by email as soon as your order is dispatched.
Allow 24–48 hours for the tracking information to begin updating.
Check anytime at nocturnn.com/a/track.
Do you ship worldwide?
Do you ship worldwide?
Yes. We offer worldwide shipping where delivery is available at checkout, and shipping is currently free on all orders.
International orders may be subject to customs duties or import taxes depending on the destination. These charges are the responsibility of the recipient.
My tracking says "no information available"
My tracking says "no information available"
Tracking can take 24–48 hours to begin updating after dispatch.
If it still hasn't updated after 5 days, email hello@nocturnn.com and we'll contact the carrier.
Will my items come in one package?
Will my items come in one package?
Most orders arrive together, but some multi-item orders may be shipped separately.
If your order is split into more than one shipment, you'll receive tracking information for each shipment.
My package never arrived. What now?
My package never arrived. What now?
If your package hasn't arrived within 15 days of your shipping confirmation email, contact hello@nocturnn.com.
We'll investigate the shipment and, where applicable, arrange a free replacement or full refund.
Returns, Refunds & Exchanges
What's your return policy?
What's your return policy?
Every order is covered by our 60-day refund window from the date of delivery.
If you're not satisfied, contact hello@nocturnn.com within 60 days and we'll review your request under the eligibility and return conditions in our Refund Policy.
We never charge restocking fees. Depending on the product and reason for the request, we may ask for supporting photos or require an eligible item to be returned.
Damaged, defective, or wrong item?
Damaged, defective, or wrong item?
Email hello@nocturnn.com within 60 days of delivery with your order number and a clear photo or brief video of the issue.
Once verified, we'll issue a replacement or full refund. Damaged, defective or incorrect items do not need to be shipped back.
Can I return an opened consumable?
Can I return an opened consumable?
For health and hygiene reasons, opened consumables or single-use items such as mouth tape cannot be returned once the seal has been broken.
Unopened, sealed items remain eligible under our Refund Policy.
Can I cancel or change my order?
Can I cancel or change my order?
Contact us as soon as possible after placing your order.
Because orders are processed quickly, we can't guarantee cancellations or changes once processing has started.
If you've entered the wrong shipping address, email hello@nocturnn.com within 12 hours of purchase and we'll do our best to correct it.
When will I get my refund?
When will I get my refund?
Approved refunds are issued to your original payment method within 1-2 business days.
Depending on your financial institution, please allow an additional 3–5 business days for the credit to appear in your account.
Payment & Checkout
What payment methods do you accept?
What payment methods do you accept?
All major cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal.
Is checkout secure?
Is checkout secure?
Yes. Checkout is securely processed through Shopify and its supported payment providers.
Nocturnn does not store your full card details.
I didn't get a confirmation email
I didn't get a confirmation email
Check your spam and Promotions folders, and confirm the email you typed at checkout.
Still nothing? Email us your name and shipping address and we'll resend.
Do you offer discount codes?
Do you offer discount codes?
Sometimes — through our newsletter and on launch days. One code per order; codes don't stack with bundle pricing.
Product & Quality
Where are your products made?
Where are your products made?
We work with manufacturing partners selected for product fit and quality. Every order is checked before it ships.
Product-specific materials, features and technical details are listed on each product page.
If you have a question about a specific product, email hello@nocturnn.com.
Are your products tested for safety?
Are your products tested for safety?
Yes — skin-contact products use OEKO-TEX-grade or equivalent materials: no harmful dyes, no latex, no common allergens. Electronics meet CE/FCC standards.
The product materials and technical specifications are listed on the individual product page.
If you have questions, contact us at hello@nocturnn.com before purchasing and we'll help with the available product information.
How do I know which product is right for me?
How do I know which product is right for me?
Each product page tells you who it's built for.
Still unsure? Email hello@nocturnn.com and we'll point you to the right starting point.
Do you restock sold-out items?
Do you restock sold-out items?
When a product is restocked, availability will be updated on its product page. Where available, you can also sign up for restock notifications.
Still have a question?
Check contact us or email us at hello@nocturnn.com — we read every message and reply with a real answer, usually same day.
Mon–Fri, 9am–6pm. Off-hours messages are handled the next business day.
Better nights, made for better days. We'll help you get there.