Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

US: ships within 24 hours, then 6–12 business days, fully tracked. Free over $25.

International: 6-10 business days, depending on customs.

Express is available at checkout. Holidays and peak season can stretch these — we'll email you if your order is unusually delayed.

Do you provide tracking?

Yes — you'll get a tracking link by email within 24 hours of shipping. Check anytime at nocturnn.com/a/track.

Do you ship worldwide?

Yes — to most countries. A few regions are restricted by carrier or customs; if yours is one, checkout will tell you before you pay.

My tracking says "no information available"

Give it 2–5 business days to start updating after shipping.

Still nothing after 5? Email us and we'll chase the carrier.

Will my items come in one package?

Usually. Multi-product orders sometimes ship from different facilities, so items may arrive separately at no extra charge — all under the same order and trial.

My package never arrived. What now?

Check with neighbors and your local post office first — "delivered" sometimes beats the package by a day.

Still missing? Email us within 30 days of the delivered date and we'll investigate, refund, or reship.

Returns, Refunds & Exchanges

What's your return policy?

Every order comes with a 60-night trial. Give your reset a fair run — if your mornings haven't changed, reach out within 60 nights and we'll refund you. No forms, no calls, and in most cases nothing to ship back.

Full details in our Refund Policy.

Damaged, defective, or wrong item?

Email hello@nocturnn.com within 60 days of delivery with your order number and a photo or short video. We'll refund or reship — no return needed, keep the original.

Opened consumables (mouth tape, nasal strips, ear plugs)?

For hygiene, these can't be returned once the seal is broken. Sealed items are always eligible.

Can I cancel or change my order?

Within 12 hours of ordering, yes — email us right away to change the item or address, or cancel for a full refund.

After that it's with our fulfillment partner and the label is locked.

When will I get my refund?

We issue it within 1–2 business days of approval; your bank takes another 3–7 to post it.

Payment & Checkout

What payment methods do you accept?

All major cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal.

Is checkout secure?

Yes — it runs on Shopify's PCI-compliant, end-to-end encrypted gateway. We never see or store your card details.

I didn't get a confirmation email

Check your spam and Promotions folders, and confirm the email you typed at checkout.

Still nothing? Email us your name and shipping address and we'll resend.

Do you offer discount codes?

Sometimes — through our newsletter and on launch days. One code per order; codes don't stack with bundle pricing.

Product & Quality

Where are your products made?

Designed in-house and manufactured at vetted partner facilities, with every batch quality-checked before it ships.

Are your products tested for safety?

Yes — skin-contact products (masks, mouth tape, pillowcases) use OEKO-TEX-grade or equivalent materials: no harmful dyes, no latex, no common allergens. Electronics meet CE/FCC standards.

How do I know which product is right for me?

Each product page tells you who it's built for.

Still unsure? Email hello@nocturnn.com and we'll point you to the right starting point.

Do you restock sold-out items?

Usually — drop your email on the product page and we'll notify you the moment it's back. Some limited runs don't return.

Still have a question?

Check contact us or email us at hello@nocturnn.com — we read every message and reply with a real answer, usually same day.

Mon–Fri, 9am–6pm. Off-hours messages are handled the next business day.

Better nights, made for better days. We'll help you get there.