Refund policy
The short version
If something's wrong with your order, we'll fix it. No hoop-jumping. Email us at hello@nocturnn.com and we'll sort it out within 1 business day.
60-Night Sleep Guarantee
Your Nocturnn order is covered by our 60-Day Refund Policy from the date of delivery. If you are not satisfied with your purchase, contact us within 60 days and we will review your request under the eligibility and return conditions below.
Because our products include personal-care and sleep-hygiene items, eligibility can vary by product and by the reason for the request. We may ask for photos or a brief video where relevant, and we may require an eligible item to be returned before a refund or replacement is issued. Please keep the product, accessories, and packaging until your request has been resolved.
If we require a return for an eligible non-defective item, return shipping is the customer’s responsibility. For damaged, defective, or incorrect items, no return is required.
Read more on Returns & Guarantee page.
Damaged, Defective or Incorrect Item
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, email hello@nocturnn.com within 60 days of delivery with:
- Your order number
- A clear photo or brief video of the issue
Once verified, we will issue a replacement or a full refund. You will not be required to ship damaged items back.
Changed Your Mind
If you receive your order and change your mind, contact us within 60 days. For unopened items in original, sealed packaging, we will arrange a full refund or store credit. We never charge restocking fees.
Hygiene & Sealed Items
For health and safety reasons, opened consumables or single-use items (such as opened mouth tape packs) cannot be returned once the seal is broken.
Unopened, sealed items remain fully eligible.
EU Customers — 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the statutory right to cancel or return your order within 14 days of receipt for any reason. Items must be unopened, unused, and in their original sealed packaging.
Contact hello@nocturnn.com to initiate.
Exchanges
We don't run a traditional exchange process. The fastest way to get the right product is to contact us at hello@nocturnn.com. We will review your request and send out the replacement directly.
Refunds
Approved refunds are processed to your original payment method within 1–2 business days. Depending on your financial institution, please allow an additional 3–5 business days for the credit to appear in your account.
Contact
For all return and refund queries, contact hello@nocturnn.com. We respond within 1–2 business days.